VIDEO SURVEY

Simply call us and turn on the camera of your device.

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Here is how our video surveys work

We can arrange a simple and time-saving video survey and get you a price for moving house without your having to take time off work. 

 

Give us a call or fill out the form below to set up a time and date for your appointment. It is absolutely free, and it can be done every day of the week, even on weekends and bank holidays.

 

When the time for your removals video survey comes, we will contact you in advance to set it up. You do not have to download any special survey software to conduct the survey. It can be done on any messaging platform that allows conference calls, for example, WhatsApp or Skype. 

 

Our friendly operators will call you, and you can simply pick up and turn on the camera. From there, just follow their instructions. The operator will ask you to show them around the property and focus on the items and belongings that need to be moved.

 

They will be able to create a comprehensive checklist which will determine the scope of your move, the number of workers necessary and the type/number of vehicles needed.

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During the removals survey, our company representative will need to know the following information:

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• Postcodes and addresses for both locations

• Details about the pickup and delivery properties: Are they flats or houses? How many floors are there? Are there available lifts?

• When do you want the removal service to take place? (subject to availability)

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Following the video survey, we will evaluate the information and provide you with a no-obligation quote for your move within the next 24 hours. Please note that depending on how many video surveys are requested, our response time may be delayed.

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Frequently asked questions

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Q: What equipment and software do I need for the video survey?

A: All you need is your phone, laptop or tablet. All works fine as long as you can move around your home and show the operator around. Also, the conference talk can be done on WhatsApp.

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Q: Do I have to prepare specific information in advance?

A: Yes, please be prepared to answer a few questions about the pickup location and the delivery property. You will be asked about the types of properties, the postcodes, exact addresses, and if there are any available lifts.

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Q: How long does the video survey take? Is there a limit?

A: This depends on the size of your property. Generally, about 15 to 20 minutes will be enough.

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Q: Can I cancel or re-schedule a service after I have booked?

A: Yes, and yes. Just please make sure to do so at least 48 hours before the appointment to avoid cancellation charges.

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Q: Can I add more boxes/furniture to be moved after the house survey takes place?

A: Please make sure to contact us as soon as this development occurs and we will see what we can do.

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